Logistics
Ten to thirteen days, door to door
Nothing is held in stock: every piece is painted for your order, then shipped free and fully insured, anywhere in the world.
- ~1 weekto paint
- 3–7 daysin transit
- 10–13 daysorder to delivery
- Freeshipping worldwide
- Shipping cost
- Free standard shipping worldwide on every order, regardless of destination.
- Carriers
- DHL, FedEx or USPS, with a tracking number sent as soon as the piece ships.
- Insurance
- Every delivery is fully insured. If a piece arrives damaged we replace it at no cost.
- Rolled
- Unstretched canvas in a strong paper tube. You arrange framing locally, which is usually the cheaper route on long-haul and large formats.
- Framed
- Boxed, with hanging hooks supplied. Ready to hang on arrival.
- Duties and taxes
- Payable by the buyer on import. We supply the commercial paperwork for customs.
- Multiple pieces
- Usually delivered together. Works by our master artists can run to their own timeline and may arrive separately; we confirm dates per piece.
- Bulk and project orders
- Timelines are confirmed per project. Send the quantity and the deadline with your enquiry and we will commit to a date in writing.
- Third-party delivery
- We ship to a different country or recipient than the buyer on request; tell us at order stage.
If something arrives damaged
- Unpack in front of the courier where you can, and have them note “damaged item” on the waybill.
- Photograph the packaging and the piece before anything is discarded.
- Send us the photos. We handle the carrier claim and arrange the replacement.
- Keep the damaged piece and its packaging until the claim closes.